Questions & Answers
Our happiness team is always here to assist.
Shipping Timeframes and Methods
Stocked* parasols are generally available for delivery within 5 working days, custom printed parasols require a further 14 working days in most cases.
Courier Services from Next Day Delivery-Standard Delivery!
We do if you are a business – we will require your EORI and VAT numbers if it’s being shipped in Europe, however.
Once your order has been dispatched you will be given a tracking number!
Please get in touch with Customer Services as soon as possible and state your order number. For anything damaged, please send photographs to us so we can investigate further.
Yes as long as it’s not been dispatched!
Product Details and Features
A centre pole parasol is where the mast is in the middle of the parasol. A cantilever parasol is where the main mast is located towards the side of the parasol, and overhangs the area you are looking to shade.
Each parasol product page will contain instructions on how to properly operate your parasol.
It all comes down to the size and shape the area is that you would like to shade – always measure the area using a measuring tape to check that the parasol can fit in adequately. Regarding the shape, this can come down to personal preference or perhaps the shape of a table you are looking to cover, as an example.
- Free standing Parasols: Or centre poles, with a central mast, ideal for commercial or residential use.
- Cantilever parasol: Perfect if you require clear and unhindered space under the canopy.
- Large Commercial parasols: Best for commercial businesses such as hotels and restaurants.
- Decorative parasols: With single or triple canopy, they create an interesting exotic aspect where they are placed.
- Weatherproof parasols: Highly resistant to all types of weather and wind tunnel tested.
Shade Specialists offers a wide range of different sized parasols – they range from 2m square all the way up to 9m round, depending on the parasol model and their size range availability.
A parasol has 3 main parts that come in different materials, as follows:
The canopy – 4 types of materials – polyester, Bamcrylic, Recasens and Ferarri 502 PVC Vinyl®. Each parasol has its own ‘Canopy’ tab where you can see the canopy materials available for that product.
The frame and pole – wooden garden parasols (bamboo, eucalyptus, hardwood), aluminium or the heavy duty stainless steel – the 3 types of materials to ensure the sturdiness of your garden umbrella
The bases – depending on the budget and taste, you can choose between 3 types of materials: concrete, granite and metallic (for the in-ground base or plinthit). Some models have a 4th option – plastic base that can be filled with water or sand.
Yes, we do! Simply contact us for a quote, email us your logo and we will do the rest! Visit this link if you want to know more about our parasol printing services.
There are many different factors to consider when choosing the best base – if you are able to, the most robust fixation is the in-ground base which you set in concrete into the ground. For parasols between 2m-3m, we’d recommend a range between 30kg – 70kg, and then around 120kg and more for parasols over 4m. However, get in touch with the team today for professional advice – your parasol is only as strong as your base, so it’s really important to get it right.
We do, yes! You can even pay via a proforma invoice if it suits your business better. Get in touch with us directly and we’d be happy to provide this for you, alongside a more in-depth conversation on which parasols really will be best for your business.
Yes, the canopies come in different colours with a choice of fabrics. On each parasol product page, you’ll be able to see the different coloured canopies we have available.
Pricing and Discounts
There’s usually a promotion running on the website, and each product page will show a discount rate if it’s available. We can cater to different budgets and needs, therefore always get in touch with us if you need help choosing something that’s within your range.
Certainly. We have worked with some of the UK’s largest drinks companies and provide competitive quotes on any multiple parasol order. Some of the clients we have worked with!
For like-for-like parasols, we can do this. Get in touch with us directly with the quote you have already received and we can look into this for you.
Returns and Exchanges
We offer a range of guarantees.
- Parasols with Polyester cover: 1-year guarantee from the date of original purchase.
- Parasols with Spuncrylic® cover: 3-year guarantee from the date of original purchase.
- Parasols with Recasens Recacril® cover: 10-year guarantee from the date of original purchase.
You can follow this link to read all of our terms and conditions – https://shadespecialists.co.uk/terms-conditions
You can follow this link to read about our returns and exchanges policy – https://shadespecialists.co.uk/returns
Having an order number is the quickest way for us to access your account. However, we can look into other factors, such as your name, email address, and postcode, so don’t worry if you have lost your order number. However, we wouldn’t be able to refund or exchange your order if we can’t access any account of yours on our system.
You can, but you would be liable for the return costs. It also comes down to availability and price difference.
If you see that your packaging is substantially damaged upon arrival, please report straight away to the driver and send us pictures. If anything is damaged, incorrect or missing from your order, please let us know within 24 hours of receiving your goods.
Yes, we would require evidence.
Please take into account that before purchasing our items, once they are dispatched from our warehouse, the costs involved with returning them will cost the customer £50 for any centre pole umbrella and £250 for any cantilever parasol. If the customer is returning a base on a pallet, the additional cost is £50; this is because we’d require two different couriers to collect the base and parasol. This charge also covers the cost of delivery and repackaging. Therefore, it is essential if cancelling an order to let Shade Specialists know immediately, to avoid unwanted items being dispatched.
Payment Options
We accept debit and credit cards, PayPal and BACS transfers. Klarna and Clearpay are also available as financing options.
Yes, absolutely!
It’s possible for you to receive financing through PayPal, Klarna and Clearpay. Please note that this is due to your credit status and those decisions are not made by Shade Specialists.
The only restriction is that we do not accept cheques.
Contact Information
There are many ways for you to contact Shade Specialists – you can email us on info@shadespecialists.co.uk or you can give us a call on 01293 226 477. You can also message us on our social media accounts. Why not also reach out to us over live chat? You’ll see a floating button on the bottom left hand side of your screen.
We are open 9.30am – 4:30pm, Monday to Friday. Please allow up to 24 hours for the team to reply to enquiries and emails.
Always! You’ll find a floating button on the bottom right hand side of your screen.
Please allow up to 24 hours to receive a response. However, if the enquiry is urgent, do give us a call on 01293 226 477.
We have agents fluent in Portuguese, French, Spanish, German as well as English. We’ll do our best to communicate with you in a language that you feel most comfortable using. It might take a little longer to have the right person come back to you, so please have patience with us.
We are predominantly an online shop, However, on some occasions, we can arrange viewings of specific parasols. Please contact the team to arrange.