Product Warranty
SHADE SPECIALISTS – Product Warranty
Shade Specialists guarantees your new parasol against faulty workmanship and defective materials.
The standard warranty for the parasol frames are as follows:
| Bambrella parasol FRAME | Residential use | Commercial use |
|---|---|---|
| Hurricane Extreme | 60 months (5 years) | 36 months (3 years) |
| Levante | 60 months (5 years) | 36 months (3 years) |
| Hurricane | 60 months (5 years) | 36 months (3 years) |
| Infinity | 60 months (5 years) | 36 months (3 years) |
| Levante Side Wind | 36 months (3 years) | 36 months (3 years) |
| Hurricane Side Wind | 36 months (3 years) | 36 months (3 years) |
| Sirocco Side Wind | 36 months (3 years) | 36 months (3 years) |
| Santa Ana Side Wind | 36 months (3 years) | 36 months (3 years) |
| Sirocco | 36 months (3 years) | 36 months (3 years) |
| Santa Ana | 36 months (3 years) | 36 months (3 years) |
| Torr parasol FRAME | Residential use | Commercial use |
|---|---|---|
| Torr X | 60 months (5 years) | 60 months (5 years) |
| Torr XL | 60 months (5 years) | 60 months (5 years) |
| Stellar parasol FRAME | Residential use | Commercial use |
|---|---|---|
| Maestro cantilever | 36 months (3 years) | 36 months (3 years) |
| Aries cantilever | 24 months (2 years) | 24 months (2 years) |
| Autotilt Parasol | 12 months (1 year) | 12 months (1 year) |
| Elbrau parasol FRAME | Residential use | Commercial use |
|---|---|---|
| XT 5m Crank Parasol | 12 months (1 year) | 12 months (1 year) |
| Heritage parasol FRAME | Residential use | Commercial use |
|---|---|---|
| Hardwood Parasol | 6 months | 6 months |
| Eucalyptus, FSC Parasol | 12 months (1 year) | 12 months (1 year) |
| Savannah parasol FRAME | Residential use | Commercial use |
|---|---|---|
| Savannah Large Parasol | 36 months (3 years) | 36 months (3 years) |
| Savannah Giant Parasol | 36 months (3 years) | 36 months (3 years) |
| Shelter parasol FRAME | Residential use | Commercial use |
|---|---|---|
| Shelter Cantilever Parasol | 24 months (2 years) | 24 months (2 years) |
| Shelter Parasol | 12 months (1 year) | 12 months (1 year) |
The period of warranty is calculated from the date of purchase. This is in addition to any of the rights the customer may have by law. This warranty is not intended to modify or limit such rights. This warranty is given subject to the following conditions:
- It is the buyer’s responsibility to ensure any product is correctly mounted in a suitable base or anchor fixing system, taking in to account the size of the product and prevailing weather conditions.
- The product is to be used, having regard for the prevailing weather at the time of use. You must take additional care in windy conditions.
- Shade Specialists does not recommend or warrant the use of any parasols in winds exceeding 25mph (40 kph).
- For the Hurricane Extreme, Shade Specialists does not recommend or warrant the use of the parasol in winds exceeding 45mph (72 kph). In winds exceeding 45mph the parasol should be closed for safety.
- The warranty covers the replacement of faulty parts. However, this does not include the cost of labour. If our team are required to carry out the repair, this will be quoted on a case by case basis. Alternatively, we can supply parts with instructions for repair.
The parasols must also be collapsed when left unattended.
- Any modifications made to any product, except those made by an authorised agent, may invalidate the warranty.
- This warranty does not cover repairs or replacement parts which are necessary because of an accident or because of careless use of the product. This includes care and maintenance.
- Bambrella’s bamboo products need to be oiled at least once a year using a water or oil-based preservative depending on the age of your parasol.
If your parasol was purchased before May 2017, you will need to use an oil-based preservative. Any parasol bought after May 2017 will be a water-based finish.
- This warranty does not cover damage of products caused from or by wind, fire, theft, vandalism or misuse.
- This warranty is for the benefit of the original purchaser of products and does not apply to any subsequent owner.
- If you fail to comply with any of the conditions of this warranty, your failure may invalidate the warranty or any claim made under it.
- The parasol fabric material is not covered by this warranty but by each manufacturer for the different materials available. Wear and tear and chafing on the canopy cannot be warranted as 99% of damage is caused by the canopy not being stowed away properly when closed. We give the manufacturers warranty of five years on the material and five years on the stitching which holds the canopy together. If you do ever get damage to the canopy, we will look at the situation and the damage and evaluate whether this is a manufacturing fault.
- Bambrella’s banner barriers are under warranty for one year from the date of purchase. All parts are replaceable. The warranty covers any manufacturing defect within a year of purchase. During this time, we will happily send replacement parts free of charge. We are also happy to supply replacement parts after your warranty is up, however these would need to be paid for prior to dispatch.