Product Warranty

SHADE SPECIALISTS - Product Warranty

Shade Specialists guarantees your new parasol against faulty workmanship and defective materials.

The standard warranty for the parasol ranges are as follows:

Bambrella parasol range Residential use Commercial use
Hurricane Extreme 60 months (5 years) 36 months (3 years)
Levante 60 months (5 years) 36 months (3 years)
Hurricane 60 months (5 years) 36 months (3 years)
Infinity 60 months (5 years) 36 months (3 years)
Levante Side Wind 36 months (3 years) 36 months (3 years)
Hurricane Side Wind 36 months (3 years) 36 months (3 years)
Sirocco Side Wind 36 months (3 years) 36 months (3 years)
Santa Ana Side Wind 36 months (3 years) 36 months (3 years)
Sirocco 36 months (3 years) 36 months (3 years)
Santa Ana 36 months (3 years) 36 months (3 years)

 

Stellar parasol range Residential use Commercial use
Orion cantilever 36 months (3 years) 36 months (3 years)
Aries cantilever 24 months (2 years) 24 months (2 years)
Autotilt Parasol 12 months (1 year) 12 months (1 year)

 

Elbrau parasol range Residential use Commercial use
XT 5m Crank Parasol 12 months (1 year) 12 months (1 year)

 

Heritage parasol range Residential use Commercial use
Hardwood Parasol 6 months 6 months
Eucalyptus, FSC Parasol 12 months (1 year) 12 months (1 year)

 

Savannah parasol range Residential use Commercial use
Savannah Large Parasol 36 months (3 years) 36 months (3 years)
Savannah Giant Parasol 36 months (3 years) 36 months (3 years)

 

Shelter parasol range Residential use Commercial use
Shelter Cantilever Parasol 24 months (2 years) 24 months (2 years)
Shelter Parasol 12 months (1 year) 12 months (1 year)

 

The period of warranty is calculated from the date of purchase. This is in addition to any of the rights the customer may have by law. This warranty is not intended to modify or limit such rights. This warranty is given subject to the following conditions:

  1. It is the buyer's responsibility to ensure any product is correctly mounted in a suitable base or anchor fixing system, taking in to account the size of the product and prevailing weather conditions.
  2. The product is to be used, having regard for the prevailing weather at the time of use. You must take additional care in windy conditions.
  3. Shade Specialists does not recommend or warrant the use of any parasols in winds exceeding 25mph (40 kph).
  4. For the Hurricane Extreme, Shade Specialists does not recommend or warrant the use of the parasol in winds exceeding 45mph (72 kph). In winds exceeding 45mph the parasol should be closed for safety.

The parasols must also be collapsed when left unattended.

  1. Any modifications made to any product, except those made by an authorised agent, may invalidate the warranty.
  2. This warranty does not cover repairs which are necessary because of an accident or because of careless use of the product. This includes care and maintenance. Bambrella's bamboo products need to be oiled at least once a year using a water or oil-based preservative depending on the age of your parasol.

If your parasol was purchased before May 2017, you will need to use an oil-based preservative. Any parasol bought after May 2017 will be a water-based finish.

  1. This warranty does not cover damage of products caused from or by wind, fire, theft, vandalism or misuse.
  2. This warranty is for the benefit of the original purchaser of products and does not apply to any subsequent owner.
  3. If you fail to comply with any of the conditions of this warranty, your failure may invalidate the warranty or any claim made under it.
  4. The material covers are not guaranteed by this warranty but by each manufacturer for the different materials available. Please visit www.bambrella.com to see what protection is offered for the relevant covers.
  5. Bambrella's banner barriers are under warranty for one year from the date of purchase. All parts are replaceable. The warranty covers any manufacturing defect within a year of purchase. During this time, we will happily send replacement parts free of charge. We are also happy to supply replacement parts after your warranty is up, however these would need to be paid for prior to dispatch.