Shade Specialists Shipping & Delivery information

Standard UK delivery service

We aim to deliver all stock items within 2-5 working days of placing an order, using our standard free delivery service.

We offer free delivery on all orders to a single UK mainland addresses, excluding The Scottish Highlands and the following postal code areas PA, PH, TR, AB, IV, KW, DD, HS, KA, ZE, BT.

For deliveries to The Scottish Highlands, Scottish Isles, Northern Ireland, Channel Islands, Isle of Wight and Isles of Scilly, and the following postal codes PA, PH, TR, AB, IV, KW, DD, HS, KA, ZE and BT additional charges will apply. Please contact us for pricing and delivery options.

This free delivery service is a kerbside delivery service during normal office hours, Monday to Friday 8.00m to 6.00pm.

Some items are large and heavy. Please be prepared to assist delivery drivers with unloading if necessary. When ordering large or heavy items, please let us know if you are unable to assist with unloading.

On occasion, courier companies identify addresses that are hard to access and reach by their standard vehicles. In these cases, they will offer an additional service to make delivery. This service is not included in the free delivery offer and customers will be liable for the additional charge.

Due to the size of the large parasols, we are unable to offer free shipping. On completion of your order, a member of the team will get in contact to discuss delivery or installation.

*Please note, when ordering a base with your parasol. Due to the weight of a parasol base, the base will be delivered as a separate consignment.

All goods will need to be signed for. Should you arrange with the carrier to leave the goods with a neighbour or at the delivery address while you are out, we can accept no responsibility for loss or damage to these items.

If a carrier attempts to deliver to your address on our behalf and finds that no-one is available to receive it, we reserve the right to take a photograph of the outside of the property to assure you we were in the right geographical location to deliver your order, and to confirm that we had found the correct address.

Should redelivery be required, the carriers will charge us for this, and we will have to pass this charge on to you.

After delivery please check your goods carefully and indicate clearly if there are any signs of damage to the packaging. If there is any damage to goods, please report this within 24 hours of receiving the items.

With all orders, couriers provide customers with an email confirming the shipment, along with a follow up email confirming delivery. We also receive a proof of delivery, including an image of delivery or a signature.

• Residential addresses: couriers will confirm the name of the customer when collecting the POD, to make sure it matches the name on the order, or will ensure that the person signing for the package is known to the consignee.
• Commercial, business addresses: couriers record the name of the person receiving the goods at the address. Couriers assume that the person signing for the item at the address is known to the company.

If you receive an email confirming delivery, but have not received the goods, please contact us within 24 hours so we can chase the courier company for an explanation. In situations where we have received a POD of the delivery, and more than 7 days have passed since the date of delivery, we are not able to supply replacement items.

International and Premium Delivery Services

Should you require faster delivery times, timed deliveries or international delivery, please contact us by email at [email protected] or by phone on 01293 226477. Our offices are open 9.30am to 4.30pm Monday to Friday.

Contact Information

Shade Specialists

Laburnum House

Albury

Surrey

GU5 9AB

Tel +44 (0)1293 226477

e-mail [email protected]